Our Policies & Legal Information

Information We Collect

• Personal Information: Name, email address, phone number, company information when you contact us or use our services
• Project Information: Details about your business, goals, and requirements shared during consultations
• Usage Data: Website analytics, page views, and interaction patterns to improve our services
• Communication Records: Emails, messages, and call records for service delivery and support

How We Use Your Information

• Service Delivery: Providing digital marketing, branding, and web development services
• Communication: Responding to inquiries, providing project updates, and customer support
• Improvement: Analyzing usage patterns to enhance our services and website experience
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests

Data Protection & Security

We implement industry-standard security measures to protect your information:

• • SSL encryption for all data transmissions
• • Secure cloud storage with access controls
• • Regular security audits and updates
• • Limited access to authorized personnel only

Your Rights

You have the right to access, update, or delete your personal information. Contact us at privacy@icelestial.com to exercise these rights.

Payment Terms

• Project Deposits: 50% deposit required before project commencement
• Payment Schedule: Remaining balance due upon project completion
• Late Payments: Interest charges may apply after 30 days
• Accepted Methods: Credit cards, bank transfers, and digital payments

Intellectual Property

Upon full payment, clients receive full ownership rights to custom-created materials. Icelestial retains the right to showcase work in our portfolio unless otherwise agreed.

Limitation of Liability

Our liability is limited to the total amount paid for services. We are not responsible for indirect damages or business losses.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Cancellation Process

1. 1. Contact us in writing with cancellation request
2. 2. We'll assess work completed and provide refund calculation
3. 3. Refunds processed within 5-10 business days
4. 4. Any completed work files will be provided

Non-Refundable Items

• • Third-party licenses and software purchases
• • Domain registrations and hosting setup
• • Completed consultation sessions
• • Rush delivery fees

Compliance Standards

We adhere to industry-standard security frameworks:

• • GDPR (General Data Protection Regulation) compliance
• • CCPA (California Consumer Privacy Act) compliance
• • SOC 2 Type II controls for service organizations
• • Regular third-party security audits

Incident Response

In the unlikely event of a security incident, we have protocols in place to immediately assess, contain, and notify affected parties within 72 hours.