At ICelestial (“we,” “us,” or “our”), we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines our practices regarding refunds for services accessed through our platform.

1. General Policy

  • All service requests made through our platform are considered final upon completion of the service.
  • We do not issue refunds for services rendered unless specified in this policy.

 

2. Conditions for Refunds

Refunds may be granted under the following circumstances:

  • Service Not Delivered: If the service provider fails to deliver the agreed-upon service, you may request a full refund.
  • Unsatisfactory Service: If you believe that the service provided did not meet the agreed-upon standards or was significantly different from what was promised, you may submit a refund request.

 

3. Requesting a Refund

To request a refund, you must:

  1. Contact our customer support team at Info@ICelestial.com  within 7 days of the service completion.
  2. Provide your account details, a description of the issue, and any supporting documentation (e.g., receipts, photos, communication with the service provider).

 

4. Refund Process

  • Once your refund request is received, we will review it within 10 business days.
  • If approved, refunds will be processed to the original payment method used for the transaction.
  • You will receive a confirmation email once your refund has been processed.

 

5. Non-Refundable Fees

The following fees are non-refundable:

  • Service fees are outlined in the service agreement.
  • Any fees for services that were successfully delivered and accepted by the user.

 

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the updated policy on our Site. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

 

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us.

Thank you for trusting ICelestial with your personal information. We are committed to protecting your privacy and providing the best service possible.

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